I’m happy to tell you that the staff at Colette Patterns responded positively to constructive criticism of the digital Myrtle Dress pattern. I’d like to publicly thank them for eliminating 12 pages from the PDF file, making it a more manageable 40 pages to print.
They said they take great care to layout the patterns efficiently and that the Myrtle dress was an unfortunate exception. The staff member that I communicated with also assured me that she would review all of the recent digital pattern files to make sure that they were up to standard. They will be uploading the new files as soon as possible.
I am now able to recommend the Myrtle dress without reserve! And I’m looking forward to trying more of their patterns in the future. I hope that you will also thank Colette patterns for their immediate response to my concerns.
Small companies are learning and growing. I find that they almost always have high standards of customer service. They want to build loyal customers that return and tell their friends. I love what Colette Patterns is doing for the indie sewing pattern world, and I wanted to be able to recommend their patterns wholeheartedly. A letter can make a difference, so please contact businesses with your concerns and thank them when they have given more than you expected.
Thank you to the staff at Colette patterns! We appreciate your desire to serve your customers and your immediate positive response!
That is awesome customer service!
Sara Curtis says
It’s nice to hear that the folks at Colette responded in such a positive and professional manner. I’ve had both good and bad experiences with independent pattern designers, and those experiences GREATLY color the way I feel about those companies and affect my willingness to purchase from them in the future.
Sara Curtis says
Yes. I think that may be one of the reasons they have continued to grow. Excellent customer service goes a long way!